Thai Lee, CEO and co-founder of SHI International, owns the largest female-owned business in America and is among the top three minority-owned ones.
SHI International has grown from a failing software reseller into one of the biggest IT providers globally, with $6 billion in sales and 3,000 employees. The company, privately held, sells third-party hardware and software, custom applications, and consulting services to clients such as Boeing, Johnson & Johnson, and AT&T. Lee, who owns 60% of the company, is estimated to be a billionaire, making her one of 18 self-made female billionaires in the U.S.
Lee emphasizes employee and customer satisfaction as the key to SHI's success, and the company's focus on customer service has led to a 99% customer retention rate. She plans to continue growing SHI and predicts sales will reach $10 billion by 2019.
(https://www.forbes.com/sites/davidewalt/2015/05/27/thai-lee-shi-international/#755094e74dda - original article summarised by ChatGPT 3.5)
A Glimpse at US' Largest Woman-owned Business
Thai Lee, CEO and co-founder of SHI International, owns the largest female-owned business in America and is among the top three minority-owned ones.
SHI International has grown from a failing software reseller into one of the biggest IT providers globally, with $6 billion in sales and 3,000 employees. The company, privately held, sells third-party hardware and software, custom applications, and consulting services to clients such as Boeing, Johnson & Johnson, and AT&T. Lee, who owns 60% of the company, is estimated to be a billionaire, making her one of 18 self-made female billionaires in the U.S.
Lee emphasizes employee and customer satisfaction as the key to SHI's success, and the company's focus on customer service has led to a 99% customer retention rate. She plans to continue growing SHI and predicts sales will reach $10 billion by 2019.
(https://www.forbes.com/sites/davidewalt/2015/05/27/thai-lee-shi-international/#755094e74dda - original article summarised by ChatGPT 3.5)