Vault@268 is the first privately-owned, fully automated safe deposit locker system, opened in April 2015. Situated in a high-security environment, it is accessible from a self-service automatic teller machine (ATM) within a Kiosk viewing room. The facility, located in the heart of Orchard Road, offers safe, secure, and convenient 24-hour access throughout the year. Vault@268 provides safe deposit box rentals for both individuals and businesses, with rental fees being tax-deductible for businesses.
Gunnebo Security Group is a trusted leader in security and safety systems worldwide. The company's products are installed in airports, vaults, and banks across Europe, North America, and now in Singapore. Vault@268 is the first strongroom with Grade 8 military-grade resistance certification from the European Certification Board (ECB•S). It is a globally-recognised certification body for security products, providing:
√ Independent quality monitoring for maximum quality assurance
√ Compliance with European standards for loss protection
The facility is equipped with security surveillance and military-grade encryption technology, specialising in loss prevention. With the landlord of 268 Orchard Road holding a majority stake, the facility's features are integrated into the building’s infrastructure. The fire command centre and 24/7 security team are on standby for immediate response.
Vault@268 offers a superior level of security compared to banks, thanks to our custom-integrated security service for safe deposit box services. The vault door remains locked at all times, and access to boxes is via the ATM during client usage. Renters can bring non-renters into the kiosk room as long as they are present. Our safe deposit boxes are accessible 24/7, 365 days a year, through our fully automated system. This eliminates the need to adhere to restricted banking hours, deal with institutions, or require bank personnel to unlock doors.
Obtaining a safe deposit box from a bank can be cumbersome, often requiring long waits and a Premium Banking Account. Many banks are now scaling back or discontinuing their safe deposit box services due to rising overhead costs.
Vault@268 is a security provider; not a bank. Clients can access their contents conveniently and discreetly within minutes, without signature verification or hassles. It's safe, secure, and convenient.
Other noteworthy reasons include:
√ CONFIDENTIALITY – Your identity is kept confidential.
√ PROXIMITY – Singapore, the hub of Southeast Asia, is within three hours of any place in the region and boasts one of the world’s best airports. Vault@268 is centrally located on Orchard Road, Singapore’s shopping district, well-serviced by public transport and easily accessible island-wide.
√ PRIVACY – Vault@268 does not request, use or provide your private data or personal information to anyone, except for information needed to ensure your right to access your safe deposit box.
Never open the kiosk room door while your box is open.
1) If the box is in use – It cannot remain open at the ATM when the door is open for the safety of your valuables. The box immediately retracts into the Vault, regardless of whether the lid is open. As a result, a jam will occur, and the system will register a malfunction. Any damages and repairs will be borne by the client.
2) If the box has not yet been retrieved – simply exit the kiosk, wait for 1 minute before re-entering, and proceed as usual.
√ Box sizes are strictly limited to small and large dimensions in a solid plastic box, with no flexibility for expansion. Therefore, it is recommended to repack items into a sealable airtight bag.
√ The weight limit is 30kg (66 lbs). An alert will appear if the weight limit is exceeded. If the alert is ignored, the staff will prompt the client to adjust the contents of the box, or Vault@268 will immobilize the box to prevent tension on the robotic arm.
√ Minimum subscription period is 1 year.
√ A maximum of 20 minutes is allowed in the kiosk viewing room, with a warning displayed on the terminal when the time limit is reached.
Clients may access their safe deposit boxes 24/7 as our services are fully automated. Vault@268 utilises Multi-level Security Authentication – biometric scan, key card, PIN and personal key to open the box, all without the need for staff interaction.
Learn more about the access procedure and How It Works.
Ensure that someone is aware of your safe deposit box. It is advisable to designate a co-owner to your safe deposit box, granting them joint access. Please note that only one co-renter is allowed per box, and charges apply.
Clients may also consider Vault@268's "Will Custodian” services, authorising an individual to retrieve their will in the event of their demise.
Vault@268 offers complimentary Will Custodian services. Should you have your original will kept inside our safe deposit box, you may legally appoint a custodian to retrieve the original will on your behalf. This ensures the ease of access to vital documents in the event of unfortunate circumstances that may befall the client, like physical or mental incapacitation or death. Special arrangements may be made on a case-by-case basis. Contact us for more information about our Will Custodian Services.
During termination, ensure the termination form is completed and that the access cards for renters, co-renters, and two box keys are returned. Vault@268 will officially close your account and erase your personal data.
To ensure client privacy, we do not store PIN codes or have master keys in our facility. We advise always bringing your ID for verification and consider updating your biometrics periodically. In the event you forget your PIN, visit our sales office for assistance. For lost keys, contact us at (+65) 67377268 to book an appointment or locksmith. Charges apply.
Safe deposit boxes are convenient and provide a safe space away from your home or office to store valuables. Here, you can stash an inventory of important documents and keepsakes that are irreplaceable or hold sentimental value, such as:
√ Gold, silver, rare coins and precious metals
√ Jewellery, watches, collectibles and precious stones
√ Negotiable investment instruments like bonds and stock certificates
√ Family heirlooms, photos or historical records that are irreplaceable - like birth certificates and adoption papers
√ Hard disk drives carrying cryptocurrency like Bitcoin
√ Corporate-level contracts and business agreements
√ Real estate deeds, mortgages, and any other important financial records
√ Original wills, living trust documents, powers of attorney
No declaration of contents is required.
While Vault@268 is climate-controlled, we recommend sealing fragile documents or items in sealable plastic bags before depositing them in your safe deposit box. This helps ensure that your valuables remain airtight for extended periods.
To respect the privacy of our clients, they are not required to disclose inventories to Vault@268. We are unable to insure against all potential liabilities that may arise from our clients' use of our services. Therefore, Vault@268 recommends that clients obtain adequate insurance coverage for the contents of their safe deposit boxes through their insurance agents. Please request for insurance agent referral from our sales staff.
For further insurance or audit purposes, the vault’s strongroom is of Grade 8 Certification from the European Certification Board (ECB•S), to ensure:
√ Transparency for insurance companies
√ Improving the quality of coverage for residual risk insurance
Should there be no response from clients after multiple attempts via messaging platforms, email, and/or registered mail, unclaimed boxes are deemed abandoned. The boxes are foreclosed and repossessed for future rental purposes, with the refundable deposits forfeited. Any contents are auctioned or sold to cover the arrears or debts owed to Vault@268. Subsequently, any remaining content may be destroyed or donated to charity at the discretion of the company. Personal data are retained indefinitely as a result. Vault@268 strongly advises clients to adhere to the termination procedure for the proper erasure of personal data.
